A letter to Sirius Canada

Dear Sirius Customer Relation Department,

 

I recently received a welcome letter dated Jan 22, 2011 from Sirius, giving me instructions how to start. When I called 1866-635-9632 to set up my username and password, I was told that my account was activated back in Oct 28 2010, and my trial expire on Apr 28, 2011.

 

When ask why I only get the welcome letter 3 months after the activation, the manager Stephen explained they sometimes send out welcome in a few months and there is nothing wrong with their customer service. I was not satisfied with the answer. I turned on my ipod recorder and advised him that I am recording our conversation, then I asked him to repeat his answer regarding how they handle their welcome letter. He showed his anger and immediately hang up my phone. I played the audio again and again, this is very unprofessional.

 

All I want is to try out the 6-month trial service. I just don't understand why it is so hard to give customer a fair treatment. If something went wrong in communication between a customer and Sirius, how much would it cost Sirius to make sure I will get my 6 month trial as stated in the Sirius welcome letter? I am shocked to get this treatment from Sirius Canada.

 

I hope somebody from Sirius Canada to contact me (at 613-356-6340) to address this issue.  If Sirius chooses to give me 3 months trial instead of 6 months trial as stated in my welcome letter dated Jan 21, 2011, I will make sure Sirius didn't save a few dollars by doing so. I will try to publish our conversation to facebook, blog, youtube, etc to warn my friends about service at Sirius. I will also file a complaint with Consumer's Association of Canada.

 

Thank you,
Kian