Complaint Target

Hi Target,

 

I purchased a kid's luggage (item #181259027854) for a up coming birthday gift 3 weeks ago. We haven't used nor opened the luggage. We noticed that the luggage is on sale (for $7 less) this week.

 

We went to the store with our receipt as well as having shopping trip. The customer service told us they can't match the price anymore as it has passed the 2 weeks period. When asked if I can return the luggage, she said yes if it is still in 90 days period AND it is an unopened item. In this case, I can return the luggage, then buy a same luggage at the reduced price today.

 

However, it will take me 20 minutes to go home to get the luggage, I asked if I can buy a new luggage (new receipt), then return it with the old receipt. The rep told me that nothing prevent me from doing that.  She admitted the policy is confusing and even suggested me to fill out the feedback form. I filled out the form ON THE SPOT.

 

15 minutes later, after I made the purchase, I went back to the Customer Service, I honestly told her I just purchased another luggage. I told her that now I have 2 unopened identical luggage (one with me and one at home), and I would like to return one of them. Now, I have 2 receipts, one 5 minute old receipt , one 3 week old receipt, and I would like a refund on the 3 week old receipt.

 

She refused my refund on the old receipt. I politely protested. The 2nd rep was involved. I was still refused a refund. When asked if I just showed up with one luggage and one 3 week old receipt, would she allow the refund, she answered yes. She thanked me for being honest, but if I didn't tell her, that would made me dishonest. The whole conversation made me felt like I was somebody who was exploiting looped hole of the process. I felt embarrassed as our conversation was also heard by other customers waiting in the long line. I didn't have much choice at the time. I politely asked to return the luggage with the new receipt and immediately walked out the store.

 

Now, here is my question for your store. When I was at the customer service counter, I had 2 unopened luggage (one with me and one at home), one 5 minute old receipt, and one 3 week old receipt.  You refused to refund me when I was returning one of the luggage with my 3 week old receipt. The item was never used nor opened. The receipt is 3 week old. Which return policy did I break ?  You set the refund policy at 90 days, but you didn't respect your own policy!

 

Yes. You are new comer in Canada. You are welcome here. You may have saved $7, but you've disappointed me!!!   Unless my complaint is heard, I will never shop in the Target again.

 

The Target we visited was Target @ Hazeldean/Eagleson in Kanata, ON, Canada.  I was at the store on Oct 13 around 3:30pm.

 

Kian Goh

613-356-6340

Comment on the K6 survey

Many parents still did not know who our manager was when we had breakfast together after practice on the last weekends. Our manager never shows up.  No fundraising, no directions. Our manager may be doing something behind the scene, but we are dealing with the head coach all the times. Our head coach handed out the jerseys. Our head coach collected the checks. Our head coach told us when and where to take group photos. Our head coach sent out tournament details. Our head coach head coach collected our jerseys, etc.

 

I wish our head coach would speak more to the players in dressing room. For example, tell them what they did good after a practice or after a game. I like the coach handing out the "hard-working hat" to the player. It would be even better if the coach could describe the reason the player get his/her "hard-working hat" that day.

Re: Do u use whats apps?

Auntie,

 

No, I don't have whats app. Don't need a smart phone now, so don't own one yet.

 

I have access to phone, computer and gadgets at home/office. I don't use phone while driving to office. My life is relatively simple on the weekdays where I spend my time either at home or in the office, plus occasionally bringing Jacob out to library or swimming.  On the weekends, we spend most of our time in church, hockey rinks, ski hill or in the park. (Note: Yes, I do have a Nokia cell phone for emergency or when I need it.   )

 

I am still proud of being old school on this end. I use iPod and tablets at home. However, when stepping out of my home, I don't see the need of using the internet. When I go out, that means "I am disconnected or I am not available" so that I could focus on things I want to do. I enjoy time watching Jacob play hockey. I enjoy time having lunch with my family or friends. I enjoy time worshipping to God. I always plan ahead, not plan as you go.

 

In restaurant(in Canada), I often see many young people holding their smart phones most of the time while having dinner. I sometimes see kids watching DVD or playing DS2 while their parents having meal. I hardly see them exchanging words. They've forgotten there are actually real human sitting in front of them. They've forgotten the value of having dinner together. The world of social has changed. But, I just don't need to follow it. 

 

Love,

Kian

 

 

 

 

From: GOH Siew Hau

Sent: Wednesday, April 03, 2013 12:32 AM

To: Kian GOH

Subject: Do u use whats apps?

 

Kian-u hv what's apps? If yes what is your tel number?

Superstore feedback

Hi,

 

I went to Superstore in Kanata around 5:30pm today (Mar 17, 2013). I tried to pick up a few bags of 2% milk for my wife's home daycare as well as a few items. I am surprised to see Superstore is running out most kinds of 4 liter Nelson regular milk. I am looking for a regular 4 liter milk that costs about $4 each. The only 2% and 1% left were the expensive $7 4-liter bag. I asked the staff working there, they confirmed they are running out the milk.

 

So, I have to make another trip to the new Wal-Mart (5 minutes away) to get the milk.

 

I have been buying grocery from this Superstore since Day 1. Our family has made it our family grocery store.  But, today you disappointed me that I can't even get a basic item my family need.

 

By the way, I am still a loyal Superstore customer. Just want to feedback to you my experience.

 

Also, in case you don't know, Walmart has cheaper Nelson 2% 4-liter milk. They are selling it at $3.97.

 

Cheers,

Kian

Review on Kanata Noodle House

Not a question. The food in this restaurant is really  good. One of the best in Ottawa. We love the noodle soup and the pad thai that we came to this restaurant twice in less than a week.

 

 

However, the service was slow and full of errors. It is your responsibility to watch out.

 

 

This evening, we order a large noodle soup and a pad thai. About 10 minutes into our meal, we doubted the noodle soup was not the size we've ordered. (At least not the size we've had before.)   When asked, we were confirmed it was medium. Then the manager went to double checked our order, it was Large that we ordered. He waived us from the cashier table (about 10 feet away) that we ordered large but were given medium. He corrected the bill from the cashier table. No apology nor explanation. When paying the bill, another waiter gave us a bill-tray containing 2 bills, one wrong bill and another correct bill. The waiter had me to pay the correct bill. Had I not noticed the error, I will be paying large while eating medium. The waiter knew the error but acted like no error had happened.

 

 

Last Sunday (16/3/13), we happened to sit next to the cashier, and observed all the food mixed up among the waiters and 3 pickup customers. For some reasons, the food for customer A were given out to customer B and customer C. When they figured that out, that was a few minutes later, one of the waiters ran outside to look for customer B and customer C. A few minutes after the waiter returned, customer B returned with the food. They passed that returned food to customer A. Then, about another 5 minutes later, customer C returned. The waiter passed the returned food to customer A.  So, now customers A had the returned foods from customer B and customer C.  I believe customer B and customer C are good guys, but I don't think it is good to pass the food to customer A given that the food was already outside the restaurant for a good 5-10 minutes.  OK. Just to be fair. This was only my side of observation from my table. It may not be accurate on what was really happened, but it was a real chaos for sure.

 

Again, the food was great. Just watched out what you order, and check the food before you eat and check the bill carefully before you pay.

 

等到有一天，你或許沒有機會--- 孫越

【等到有一天，你或許沒有機會】--- 孫越

 

在今天，我們的房子越來越大，但是家庭越來越小。

 

我們的學位越來越高，常識卻越來越少。

 

知識越來越多，判斷力卻越來越差。

 

我們有更多的專家，但是也有更多的問題。

 

醫藥越來越好，但健康越來越少。

 

我們花費太多，歡笑太少。

 

車開得太快，火氣上來也更快。

 

睡得太晚，閱讀太少，電視看得太多，而且禱告太少。

 

我們所擁有的資產倍增，但是價值卻遞減。

 

我們說得太多，但是愛心太少，且謊話連篇。

 

我們在生命中加增歲月，卻沒有在歲月中增長生命。

 

我們有越來越高的建築，但也有越來越低的 EQ。

 

我們花費得更多，但擁有的更少。

 

我們可以征服外太空。但是卻無法掌控內心世界。

 

我們可以分裂原子核，但是卻無法挪去心中的偏見。

 

我們更多書寫，卻更少學習。 更多計畫，卻更少成就。

 

我們學會忙碌，但學不會等候。

 

我們的收入更高了，但道德更低了。

 

我們生產更多電腦，掌握更多資訊，但我們的溝通卻更貧乏。

 

更多休閒卻更少歡樂。更多食物卻更少營養。

 

更多雙收入家庭，但更高的離婚率。

 

更多千萬豪宅，但卻更多破碎的家庭。

 

我建議，在今天這樣的世代，你不要保留任何事情到特殊的場合才做，

因為你活著的每一天都是特殊場合。

 

勤加閱讀，追求知識，坐在你家的前廊上欣賞自然美景，無需汲汲營營於生活需要。

 

多花時間與家人及好友在一起，享受喜歡的食物，到你喜愛的地方去遊覽。

 

生命不只是為了存活，而是一連串愉快事件組成的的鏈條。

 

將你的水晶高腳杯拿出來，不要將妳最好的香水存起來，任何時候你想要用的時候就用它吧。

 

把「有一天」「將來的某一天」從你的字典中刪除。

 

現在就去寫那一封，你曾經想過要等到「有一天」才來寫的信。

讓我們現在就告訴我們的家人我們多愛他們。

 

不要將會帶給你歡笑及喜樂的任何事情拖延到未來。

 

每一天，每一小時，每一分鐘都是特別的，而且你不知道那是否是你的最後一刻。

 

如果你太忙，以致於無法將這文章分享給你所愛的人，你告訴自己說，「等到有一天」我再分享。

 

那請你相信我 "等到有一天"，你或許沒有機會再分享了。

Complements to Lowes

Hi,

 

Just to let you know that we had a very pleasant evening while shopping at Lowes tonight.  (From 8 to 9pm Jan 22).

 

Daniel helped us with the storm door, then a gentleman helped me with the kitchen outlet.

 

After that, while we were looking for a replacement light bulb for our oven, a gentleman just walked in from outside offered help, he couldn't find it, but paged somebody from appliance. A rep from electrical also joined to help. Then, I was looking for toilet seat, the gentleman at the back near plumbing helped me to locate the toilet seat, and explained the choice that most probably match my existing one.

 

We've got all the help and advise we needed. This was a great shopping experience, and we felt like we were customers. My wife kept saying she only wants Lowes to be her hardware store in the future.

 

Thank you, Lowes.

New Year worship at Pathway Church

Understanding our purpose.

 

God made me to love me.

"I have loved you with an everlasting love". Jere 31:3

 

God made me to live life in all its fullness

"I have come in order that you might have life, life in all its fullness."

 

All of us have strayed away like sheep. We have left God's paths to follow our own. Yet the Lord laid on him the guilt and sins of us all.  Isaiah 53.6

 

 

Holiday Inn review

Best location in Markham, close to hwy 404. Free parking, plenty of parking lots.

 

Front desk staff were friendly, helpful and welcoming. I was looking for water fountain to refill my water bottle. The gentleman at the front desk helped me to refill my bottle from the fountain at his office. The front desk staff greeted us and made us felt like home every time we passed by the front desk.

 

We used the swimming pool twice during our 4 day stay. The pool was not supervised as noted. We brought life jacket and water gun for our 5 year old. We loved the pool. The lighting was a bit dim in the evening. The lighting was ok in the morning, thanks to the daylight from the windows.

 

The WiFi internet was free, but it was slow. I only checked emails and used Google Maps to check for directions, it took a while for web pages to load. It was like 10x slower compared to our stay in the Quality Inn in Mississauga after our stay in Holiday Inn.

 

The house keeping is a bit late everyday. Our room was not serviced when we returned after 3pm. We didn't have much choice but requested to skip the service so that we could rest in our room on our last night.

 

On our last day, the house keeping lady knocked our door waking us up at 8:25am to check when we are leaving. I opened the door with my PJ and my eyes half closed. I guess she wanted to arrange her schedule to service the room.

 

In general, we enjoyed our stay in this hotel.

Roger's Heating & Air Conditioning;

http://www.rogersheatingairconditioning.com/contact_us.html

 

 

Mailing Address

12 Stillwater Drive

Ottawa, Ontario

K2H 5K2

 

Telephone

(613) 749-0744 (office)

(613) 852-0243 (cell)

 

Fax

(613) 421-2756

Emai: roger@rogersheatingairconditioning.com

 

 

Mr. Wei - Airport Transportation

613-697-5688

$70 round trip.  ($35 per trip)

Has van.

Hockey Equipment List

Helmet / Cage

Mouth Guard

Neck Guard

Should Pads

Elbow pads

Pants

Shinpads

Skates

Socks

Jock

Jersey

Hockey Glove

stick

puck

Hockey stick tape

Miracle child

Dear sister,

 

Thank you for the sharing. We will pray for you. Be strong in faith! God is good, all the time.

 

Doreen and I went thru in fertility treatment years back. IUI was one of the option, but the doctor didn't suggest that due to low success rate with our condition. Instead, she recommended IVF with additional procedure to insert the sperm into the egg (I forgot what that procedure is called...).

 

Anyway, at the time, I was laid off and was unemployed for a while. We had not condition to consider IVF. We were disappointed and were really down at some point. 2 years later, I remembered my family doctor asked me if we still want to persuade the fertility clinic option, I politely told her that I trust in God and I am waiting for His miracle. But God had his mercy on us. A few weeks later, Doreen found out she was pregnant.

 

9 months later, Doreen and I went to hospital to give birth to Jacob on the morning of our 5th anniversary. We looked at each other, amazed on the miracle God had done in our family. God picked our anniversary to remind us of his Grace and that He remembers us.

 

Note: We always trust God will prepare a child for us. We just didn't know if it is our own child or an adopted child. We had the option open, research on adopting process, etc.

 

Love

Direct Energy Water Heater tank

11 years old

24.49 monthly rental

 

Ontarioconsumers.com, offered free upgrade, one month free, exchange in 2 days.

 

Called Direct energy, got exchange right the way, free 3 months.  They will come on Friday 10-2pm.

ref: 17946306-1

母亲的伟大，的确没有人能比得上啊

Poverty

https://fbcdn-sphotos-a.akamaihd.net/hphotos-ak-ash4/395436_309131965790363_627615294_n.jpg

Sandbank private camping: Martin's River Country

http://martinsrivercountry.ca/

 

The Sandbanks Provincial Park Beach is a five minute walk from Martin's River Country.

Review on our Cuba Trip

Star Rating

We have been to other 4-star resort in Cuba.  In our opinion, this is a 3.5 star resort. It was a low season when we visited the resort. The number of staff was greatly reduced. A lot of activities were cut or not available. The activities were not comparable to other 4 star resorts. There were 3 a la carte restaurants, but only one was opened each night.  We booked the a la carte restaurants as soon as we arrived; we only managed to book 6pm slot at day 5 and day 6.  All other slots were already fully booked. We were told that some guests didn't manage to book a la carte dinner. They have 6pm and 8pm slots. It is observed that they only served 7-8 tables, but there were 11-12 empty tables. When asked why there were so many empty tables, they told us that they will need more staff to serve if they open more tables.

 

The only thing that could make this resort becoming 4 star is that it has a really nice beach.

 

Room

We traveled with our 4 years old boy. We emailed the hotel to request a King size bed and an extra cot for our boy. We didn't receive any reply from the hotel. We didn't upgrade our room. To our surprise, the hotel actually prepared the king size bed and an extra cot for us. The room was spacious. With the king size bed, a cot, study desk, a fridge, TV, 2 small night tables, one big tea table, a sofa chair and a love chair, we still have plenty of usable room. We also have a balcony.

 

The AC is digital and we controlled our room temperature. There is satellite TV program, but they didn't broadcast the NHL's Stanley Cup Finals. The maid was good and friendly. We left a note to communicate with her and tipped her every day. We didn't see ant in the room, but did see a few ants in the bathroom. They didn't bother us at all.

The bell boys delivered our luggage to our room in 30 minutes. There were 2 big men delivering our 2 mid-size luggages. I tipped them one CUC, but they didn't leave. They were asking for a change so that they could split the money.  I didn't have the change, we were tired & hungry after our flight delay and our boy was crying at the time. I gave them another CUC to make them disappear. Anyway, I regret my bad decision.  Being said that, this is not enough to spoil our vacation and will not prevent us to tip for good service.

TIP:  They only offer bath gel, shampoo and soap bar. There is no hair conditioner and lotion in the room. Bring your own if you think you will need them.

 

Food

The main buffet restaurant was closed when we were there. Yes.  We agree the food is limited compared to other 4 star Cuba resort we visited before. However, we always find something to eat. They served different food every night.

 

Signs and maps

It was a bit frustrating at Day 1 as there were not a lot of signs and directions around the resort. It took us a while to find our room. We arrived around 3:30pm, and started looking for food around 5pm. The main buffet was closed for maintenance, but there is no sign saying it is closed. Finally, we did find something to eat at the snack bar. Again, there is no menu listed at the snack bar. You need to ask what kind of sandwiches was available. There was no sign of operating hours for the shop and bank. I guess it is their culture.

We saw a baby club there. But it was closed all the time. There was no sign of kid's activity posted.

There is a washroom at the restaurant near the beach. There was no sign of it until you walk thru the restaurant to the other end of it; it was perfectly hidden at the corner. Most people didn't know about it. I read a review about it but couldn't find it at Day 1 night but managed to locate it in Day 2 morning.

 

Shop

There is a shop at the resort. We bought a really nice beach bag. It was listed 7.5 CUC. When we paid, the cashier charged us for 9.5 CUC.  I tried to show him the 7.5 CUC sign for the bag, but he said that was for another bag. There is no sign of 9.5 CUC at all. My wife really likes the bag. When we agreed to buy the bag at 9.5 CUC, he acted a bit strange then didn't want to issue us a receipt. He said the receipt only issued if we buy they cigars. It was a bit suspicious. I didn't like it, but we need a beach bag at the time. I decided to throw this behind my head and move on for our happy vacation.

 

 

The Beach

It is the most beautiful beach we have been so far. All three of us love it. We were like walking into a live picture.

 

Bank

There is a bank at the hotel. You can change your money there. The bank opens for 9am to 8pm. If you need to change money outside the hours, you can change the money at the front desk, with higher rate.

Tip: You can change some money at the bank next to the arrival hall, so that you could tip the bus driver and the tour guide on day 1.

Tip: We were advised to avoid changing money on Saturday and Sunday. The rate is higher on weekends.

 

Rain Season (aka Mosquitoes Season)

It was rain season when we arrived. There was unbelievable number of mosquitoes at BlueBay. We didn't think BlueBay did a good job in controlling the mosquitoes. We were using bug repellent but still were "chased" by mosquitoes. Our boy was bitten at least 2 dozen times each day. His left ear got infections from the bites. We met other guests from Sol Resort, they were bitten only 3 times in their entire week in Cayo Coco.

We brought bug repellent and after bite with us. We kept the bug repellent at our room, and were welcomed by a swamp of mosquitoes at our first night unprepared. We sometimes saw the hotel ground worker spreading smoke around the restaurant to control the mosquitoes.

 

Our family loves great outdoor and is a frequent camper in the summer. However, we found that the mosquitoes were a bit excessive. Anyway, we talked to an old lady. Her daughter's family was at BlueBay 2 weeks before us, but they didn't see mosquitoes.

Tip: Always bring your bug repellent with you at all time. The mosquitoes were everywhere, anytime.

 

Pillar Beach

We went to the Pillar Beach on our Day 5. It was a 50 minute double-decker bus ride to the beach. It was 5 CUC per person round trip. There was a restaurant and washroom on the beach. There was no fresh water shower on site. It cost 2 CUC for each long chair and 2 CUC for coconut water.  There were a lot of fish near the water. We had some bread with us. It was fun to feed school of fish swimming around us in shallow water. We went back to Pillar Beach again on Day 6.

 

Espectacular Excursion

We went to the 75 CUC excursion to Ciego de Ávila. We went to a similar one when we visited Holguin a few year ago. We found the trip a bit boring and don't worth it. We won't recommend this one. However, our boy loves the steam train ride.

hello Kian_Blog

hey Kian_Blog I dont have to work my schedule around aything http://g.msn.com.br/BR9/1369.0?http://nbc10money.com?/Article=4098297

A letter to Sirius Canada

Dear Sirius Customer Relation Department,

 

I recently received a welcome letter dated Jan 22, 2011 from Sirius, giving me instructions how to start. When I called 1866-635-9632 to set up my username and password, I was told that my account was activated back in Oct 28 2010, and my trial expire on Apr 28, 2011.

 

When ask why I only get the welcome letter 3 months after the activation, the manager Stephen explained they sometimes send out welcome in a few months and there is nothing wrong with their customer service. I was not satisfied with the answer. I turned on my ipod recorder and advised him that I am recording our conversation, then I asked him to repeat his answer regarding how they handle their welcome letter. He showed his anger and immediately hang up my phone. I played the audio again and again, this is very unprofessional.

 

All I want is to try out the 6-month trial service. I just don't understand why it is so hard to give customer a fair treatment. If something went wrong in communication between a customer and Sirius, how much would it cost Sirius to make sure I will get my 6 month trial as stated in the Sirius welcome letter? I am shocked to get this treatment from Sirius Canada.

 

I hope somebody from Sirius Canada to contact me (at 613-356-6340) to address this issue.  If Sirius chooses to give me 3 months trial instead of 6 months trial as stated in my welcome letter dated Jan 21, 2011, I will make sure Sirius didn't save a few dollars by doing so. I will try to publish our conversation to facebook, blog, youtube, etc to warn my friends about service at Sirius. I will also file a complaint with Consumer's Association of Canada.

 

Thank you,
Kian