Complaint Target

Hi Target,

 

I purchased a kid's luggage (item #181259027854) for a up coming birthday gift 3 weeks ago. We haven't used nor opened the luggage. We noticed that the luggage is on sale (for $7 less) this week.

 

We went to the store with our receipt as well as having shopping trip. The customer service told us they can't match the price anymore as it has passed the 2 weeks period. When asked if I can return the luggage, she said yes if it is still in 90 days period AND it is an unopened item. In this case, I can return the luggage, then buy a same luggage at the reduced price today.

 

However, it will take me 20 minutes to go home to get the luggage, I asked if I can buy a new luggage (new receipt), then return it with the old receipt. The rep told me that nothing prevent me from doing that.  She admitted the policy is confusing and even suggested me to fill out the feedback form. I filled out the form ON THE SPOT.

 

15 minutes later, after I made the purchase, I went back to the Customer Service, I honestly told her I just purchased another luggage. I told her that now I have 2 unopened identical luggage (one with me and one at home), and I would like to return one of them. Now, I have 2 receipts, one 5 minute old receipt , one 3 week old receipt, and I would like a refund on the 3 week old receipt.

 

She refused my refund on the old receipt. I politely protested. The 2nd rep was involved. I was still refused a refund. When asked if I just showed up with one luggage and one 3 week old receipt, would she allow the refund, she answered yes. She thanked me for being honest, but if I didn't tell her, that would made me dishonest. The whole conversation made me felt like I was somebody who was exploiting looped hole of the process. I felt embarrassed as our conversation was also heard by other customers waiting in the long line. I didn't have much choice at the time. I politely asked to return the luggage with the new receipt and immediately walked out the store.

 

Now, here is my question for your store. When I was at the customer service counter, I had 2 unopened luggage (one with me and one at home), one 5 minute old receipt, and one 3 week old receipt.  You refused to refund me when I was returning one of the luggage with my 3 week old receipt. The item was never used nor opened. The receipt is 3 week old. Which return policy did I break ?  You set the refund policy at 90 days, but you didn't respect your own policy!

 

Yes. You are new comer in Canada. You are welcome here. You may have saved $7, but you've disappointed me!!!   Unless my complaint is heard, I will never shop in the Target again.

 

The Target we visited was Target @ Hazeldean/Eagleson in Kanata, ON, Canada.  I was at the store on Oct 13 around 3:30pm.

 

Kian Goh

613-356-6340